Help guide
Billing overview
Use the Billing page to start a plan, manage an existing subscription, or recover billing without leaving your workspace on an error.
Open Billing
Sign in, open your organization, and choose Billing in the workspace navigation. The status at the top explains the next available action.
- Sign in to your workspace
- No subscription or Subscription ended: choose Start Core, or Start Pro when it is offered
- Subscription active: choose Change plan when shown, or Open Customer Portal
Manage a current subscription
Customer Portal is the place to update payment details or cancel. Change plan appears only when plan switching is available for the current deployment.
- Choose Open Customer Portal for payment details and cancellation
- Choose Change plan when that action is shown
- Return to Billing after finishing in the Customer Portal
Recover billing
Subscription setup incomplete, Payment past due, Payment unpaid, Subscription paused, Trial in progress, Cancellation pending, and Cancellation scheduled all mean the existing subscription must be handled in Customer Portal rather than by starting another checkout.
- Choose Recover in Customer Portal
- Billing needs attention means the current status could not offer a safe new checkout
- Stripe is temporarily unavailable means no action completed; stay on Billing and retry
After Checkout or Customer Portal
A return URL is informational. MyKioskit checks the workspace's server-side billing records rather than treating the URL itself as proof of payment or an open Checkout.
- If a recent Core or Pro Checkout remains open, return to Billing to resume it or use Check and switch when that action is offered
- If no recent Checkout is recorded, Billing shows the actions currently available
- If the status cannot be verified, check again or use Billing help before starting another action